Customer Experience Management

Organizations are currently looking to digital transformation as a way of distinguishing themselves and making customer service delivery more efficient.

We provide a comprehensive suite of Customer Experience Management (CEM) solutions. CEM solutions transform the customer journey through all possible touch points, keeping the customers happy while increasing ROI.

Beside its innovative smart branch concept which includes Queuing Management, Digital Signage, Customer Feedback, Business Intelligence, the CEM alternative channels extend your services beyond branches and working hours. Platforms such as Self Service Kiosks, Virtual Service Machines, and Self Service Shops that can dispense SIM cards, mobile devices and tablets, your services are available 24/7.

Layer3 has partnered with global leaders, SEDCO, whose CEM platforms are being used in more than 50 countries across the world by Finance, Telecom, Healthcare, Retail and Governmental institutions.

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